FAQ

How long will it take for my order to ship?
We strive to process and ship orders within 1-2 business days, though in rare cases it may take slightly longer due to unforeseen delays. Most orders are delivered within 4-7 business days. If shipping times are expected to be longer, this will be indicated on the product page.

Which payment methods do you accept?
We accept the following payment methods: Visa, MasterCard, American Express, Discover, Apple Pay, and Google Pay.

What is your return policy?
We offer a 30-Day Money-Back Guarantee on all items. For more details, please visit our Returns Policy page.

What is your cancellation policy?
You can cancel your order for a full refund before it ships. Contact us immediately at support@palassihealth.com if you need to cancel. Once the order is shipped, it will fall under our 30-Day Return Policy.

What if my product arrives damaged?
Please inspect the packaging for any damage when your item is delivered. If you notice damage, note it on the delivery receipt or write "suspect damage" if you are unable to inspect the item. If the product is damaged, contact us at support@palassihealth.com with photos, and we will arrange for a replacement or refund.

How do I place an order?
You can place an order online by adding items to your cart and proceeding through checkout. Alternatively, you can place an order by phone at +1 914-530-0805.

Will I receive an order confirmation via email?
Yes, you will receive an order confirmation email with all relevant order details. We recommend saving this email for your records.

Do you charge sales tax?
Sales tax is applied to orders shipped to Florida and Texas only.

Can I change my order?
Yes, you can modify your order before it has been shipped. Email us at support@palassihealth.com or call +1 914-530-0805 to request a change.