We aim to provide a hassle-free shopping experience, making returns and refunds straightforward.
- Return Time Frame: Items can be returned within 30 days of purchase. Returns made after 30 days are not accepted.
- Shipping Costs: If you received a defective or incorrect product, we will cover return shipping. For all other returns, you are responsible for shipping costs.
- Defective or Broken Products: If your product is defective or damaged, contact us within 30 days. We will arrange for a replacement or full refund, including shipping.
- Change of Mind Returns: If you change your mind, return the unused product in its original packaging within 30 days. We will refund your purchase, minus shipping fees.
- Refunds: Refunds will be processed within 7 business days after we receive and inspect the returned item. If you haven't received your refund after 10 days, contact us at support@palassihealth.com.
A restocking fee of 15% of product price may apply based on the situation. For questions, please reach out to support@palassihealth.com.